Frequently Asked Questions

Everything you need to know about shopping with Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.

How do I find the right size?

Please refer to our comprehensive Size Guide located on each product page. Our garments are generally true to size unless otherwise noted in the description.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Can I track my package?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

At Shop, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel.